To begin the return process, follow these steps:
- Step 1: Reach out to our customer support team within 14 days of receiving your order.
- Step 2: Provide your order number, the item(s) you want to return, and the reason for the return.
- Step 3: Our team will offer instructions for return shipping.
Please note that customers are responsible for return shipping costs unless the return is due to our mistake.
Upon receiving and evaluating your returned item(s), we will process your reimbursement. Refunds will be made using the original payment method and may take up to 14 days to appear on your statement.
If you want to exchange an item, please contact our customer support team to discuss the available alternatives. Exchanges will be executed based on product availability and might require an additional payment if the replacement item has a higher value.