Commonly Asked Questions
1. What is the process for ordering from Canadian Pharmacy?
To place an order with Innocrin Canadian Pharmacy, follow these simple steps:
- Search our website for the medications you require.
- Add the desired products to your cart.
- Proceed to the checkout page and provide the necessary information, including your prescription if needed.
- Review your order and finalize the payment process.
Once your order is placed, we will process and ship your medications promptly.
2. Are the medications on your website authentic?
Yes, we obtain our medications from trustworthy suppliers and manufacturers, ensuring their safety and effectiveness. All the medications on our website have been approved by Health Canada, the Canadian counterpart of the US FDA.
3. How can I tell if my order has been dispatched?
When your order has been processed and shipped, you will receive a confirmation email containing a tracking number. This tracking number allows you to monitor your shipment’s progress.
4. What is your policy on returns?
If you are unhappy with your order, please contact our customer support team within 14 days of receiving your package. Depending on the circumstances, we may issue a refund, credit, or replacement. However, we cannot accept returns of prescription medications due to safety regulations.
5. How long does it take to receive my order?
Delivery times may vary based on your location, but orders within Canada typically arrive within 10-14 business days, while other orders may take 14-30 business days.
6. How can I get a prescription for medication?
To obtain a prescription for medication that requires one, you must consult a licensed healthcare provider. Once you have a valid prescription, you can submit it to our pharmacy when placing your order.
7. Are the prices on your website in Canadian or US dollars?
Our website lists all prices in US dollars. However, you can use a currency converter to estimate the price in your local currency.
8. Is my personal information secure when using your website?
We prioritize your privacy and security. Our website uses advanced encryption technology to safeguard your personal information during the ordering process. We do not sell or share your information with third parties without your permission.
9. Can I order medications for family members or pets?
Yes, our website allows you to order medications for both humans and animals. However, ensure you have the appropriate prescription for each medication.
10. Do you offer any special deals or promotions?
We periodically provide discounts and promotions to our customers. To stay updated on our latest offers, sign up for our newsletter or regularly visit our website.
Please feel free to reach out to our customer support team if you have any additional questions or concerns. We are here to assist you with all your pharmaceutical needs.